Store Policy

Our commitment to high standards is reinforced in this Customer Service Code of Conduct. Customer Service is really about human dynamics and communication. It goes far beyond the technical aspects of product or service offerings. The real differentiator is people. We want you, our customers , to be able to trust us, confident that our decisions and procedures are ethical and beyond reproach.

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1. We put you, the customer, first. Your concerns are taken very seriously, with the appropriate sense of urgency, attention and empathy. This means listening intently, making notes, and confirming understanding before taking action. Issues that are unable to be resolved immediately will be escalated to a manager for timely resolution.

2. We embrace your complaints as opportunities to impress you. Instead of reacting defensively, we commit to resolving your issue or request with urgency, clarity, and to your complete satisfaction.

3. We provide honest responses and do not make promises we cannot keep. We conduct ourselves with integrity. We will deliberate carefully before making commitments or promises, because we understand nothing annoys customers more than a broken one.

4. We demonstrate thorough knowledge here at DOTK STORE , that way we can address your unique situation with optimal solutions. We make sure you have all the information you need to get the best experience and value from us. To give you the best experience with products, services, or the DOTK Team , we will inform you of our unique approaches, client support systems, feedback channels, and other important avenues for maximizing your experience with us.

5. We treat all information received from you as proprietary and for the purpose of benefiting our customer.