Please allow 5-7 business to recieve items. if in case product have not been recieve in 7 days please email dachile@dotkstore.com for futhure assistance.

There is NO return. All sales are final Due to covid 19 there is no exchange. Customer service is big part of who we are, we want to make it right. Our customer satisfaction is primary. email us or call if there any issues.

products are ship domestically 50 states u.s only.

All Claims must be made by phone within 5 days from receipt of shipment. A Return Authorization number (RA#) will be given to you. Please ship the authorization return immediately and write the RA# on the box. Upon receipt of the authorization return, we will replace the item as originally ordered. We will refuse a return if not received within 10 days from the date the RA# was issued.Merchandise that has not been pre-approved and shipped along with the authorized items will not be credited..

Yes, our artisan soaps, our body sprays and body creams are made with natural plants and essential oils.

When checking out product(s) click the drop-down menu and select pick-up, if you are going to go pick up the product(s )from our location.

Yes, our products are alcohol free.