Magazen Règleman

Refund & Return Policy: Customers may request a return or refund within 3 business days of receiving their order. Products must be unused and in their original packaging to get a full refund.

Shipping fees are non-refundable.

Shipping Policy: Orders are processed within 1–3 business days. Once shipped, customers will receive a tracking number by email. Delivery times may vary depending on location and carrier.

Damaged or Missing Items Policy: If your order arrives damaged or if an item is missing, please contact us within 48 hours of delivery at info.dotkstore@gmail.com. Please include your order number and photos of any damaged items.

Exchange Policy: We only offer exchanges for products that arrive damaged or defective. If you need an exchange, contact us within 3 business days of delivery.

Product Use Disclaimer: Our products are made to support feminine hygiene and confidence, but they are not intended to diagnose, treat, cure, or prevent any medical condition. If irritation occurs, discontinue use and consult a healthcare provider.

Privacy Policy: We respect your privacy. Any personal information collected during checkout will only be used to process your order and communicate with you about your purchase. We do not sell or share your information with third parties.

Cancellation Policy: Orders may be canceled within 24 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.

Contact Policy: For any questions or concerns, please contact us through our website contact form or email us at info.dotkstore@gmail.com. Our customer service team will respond within 1–2 business days.